27. January 2022

Amazon cloud outage hits major websites, streaming apps

By Eva Mathews

A major outage disrupted Amazon’s cloud companies, inflicting havoc within the US by knocking out streaming companies Netflix and Disney+, funding platform Robinhood, a variety of apps and Amazon.com’s e-commerce web site as shoppers shopped forward of Christmas.

The subject affected Amazon Web Services’ US-EAST-1 Region, which means many companies in Australia prevented the worst impacts. But even customers exterior of the US had been reporting points associated to companies that use Amazon’s platforms on the again finish.

Amazon mentioned it was working to resolve the problem and was making progress, however didn’t give an estimate when companies could be absolutely restored.

AWS said it has identified the cause of “increased error rates” and is working to fix it. Meanwhile, the company is directing customers to alternative servers in its western region that aren’t experiencing problems.

AWS mentioned it has recognized the reason for “increased error rates” and is working to repair it. Meanwhile, the corporate is directing clients to various servers in its western area that aren’t experiencing issues.Credit:Bloomberg

Amazon’s Ring safety cameras, cellular banking app Chime and robotic vacuum cleaner maker iRobot, which use Amazon Web Services (AWS), reported points based on their social media pages.

Trading app Robinhood and Walt Disney’s streaming service Disney+ and Netflix had been additionally down for big numbers of US clients, based on Downdetector.com.

“Netflix which runs nearly all of its infrastructure on AWS appears to have lost 26 per cent of its traffic,” Doug Madory, head of web evaluation at analytics agency Kentik, mentioned.

Amazon mentioned the outage was associated to community units and linked to utility programming interface, or API, which is a set of protocols for constructing and integrating utility software program.

“This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates,” the corporate mentioned on its standing dashboard.

Downdetector.com confirmed greater than 24,000 incidents of individuals reporting points with Amazon, together with its namesake e-commerce web site, Prime Video and different companies. The outage monitoring web site collates standing stories from plenty of sources, together with user-submitted errors on its platform.

Users started reporting points mid-morning on Tuesday within the US and the outage is perhaps affecting a bigger variety of customers.

Amazon has skilled 27 outages over the previous 12 months associated to its companies, based on net device reviewing web site ToolTester.


In June, web sites together with Reddit, Amazon, CNN, PayPal, Spotify, Al Jazeera Media Network and the New York Times had been hit by a widespread hour-long outage linked to US-based content material supply community supplier Fastly, a smaller rival of AWS.


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